The Royal Institution of Chartered Surveyors have reported that it now takes on average just under 20 weeks, to sell a property in the UK. That’s the longest period of time they have ever recorded. We all know that there are a number of factors for this; the current political climate being just one of them.
At F4B we are receiving an increase in enquiries which mirror these findings. Typically, our brokers have clients that are stuck between a rock and a hard place. Due to a slow-moving chain they run the risk of losing a property. This is where we step in and save the day. Our bridging loans are providing brokers with a useful mechanism for retaining a happy client. The client gets the property they want, quickly.
Poor Customer Service
We all experience poor customer service in our day to day lives. The companies that give you a pre-recording when you phone them and tell you that ‘your call is important to them’ but then keep you on hold for 25 minutes. Or a company that tells you they will investigate that for you and then fail to call you back.
At F4B we pride ourselves on the service we provide. We deal with our enquiries immediately. We send terms out usually within an hour. We have heard stories of lenders taking 1-2 days to respond to an enquiry. Some actually state on their websites they will underwrite a new case in under 6 working days and are actually proud of this! The service we receive from our lenders is top-drawer, helping us to provide a first class service.
It is so important that your client engages the services of a solicitor that can work speedily and competently. We find that many solicitors have never dealt with a bridging loan and so tend to be unfamiliar with the fast responses normally required. We cannot recommend a solicitor for a client to use, however, we can provide a list of localised solicitors that we are aware of who are familiar with bridging loans and will work speedily on behalf of your client, whilst also offering competitive pricing for their work. Every transaction will have its own individual obstacles, but with experience, they will find a solution.
Lee Carling, Head of Operations